Delete your account from the app
Deletion is immediate and permanent — there is nothing to wait for and no request to file.
- Members: open Settings from the member portal, scroll to Danger zone, and choose Delete account.
- Gym owners: open Settings, go to the Delete Account section, and choose Delete account.
You will be asked for your password and to type DELETE to confirm.
If you email us instead
What to include in your request
- The email address registered on your Aeren account
- Your phone number (if your account uses one)
- Any account identifier or context that helps us verify your identity
Processing timeline
We acknowledge deletion requests within 7 business days.
After identity verification, we complete account deletion within 30 days.
What will be deleted
Members: your login is deleted, along with your workouts, diet plans, nutrition logs, body measurements, progress photos, goals and chat history. Your gym keeps its own payment and attendance records, with your name and contact details removed from them.
Gym owners: your login, your gym profile and website, and every member, payment, attendance, expense and staff record belonging to your gym are deleted. Any active subscription is cancelled.
What may be retained
We may retain limited records where required for legal compliance, fraud prevention, security, and dispute resolution obligations.